Refund Policy

CUSTOMER INFORMATION

Digital subscription refunds and support

IPTV subscriptions are digital services, not physical goods. No item needs to be shipped or returned.

Before ordering

Review the subscription duration, current price, supported devices, stream limits and available content. Ask support about any conditions that are unclear. Where available, a trial can help you check device compatibility before purchasing.

How to request a refund review

Email [email protected] with your order reference, order date, account email and a description of the issue. Do not include passwords or payment-card details. The support team can review the request and explain the applicable terms.

Activation and technical issues

If activation or playback is not working as expected, provide your device model, app name and a brief description of the problem. Technical troubleshooting may resolve the issue without cancelling the service.

Your statutory rights

Any refund eligibility, cancellation rights and exceptions depend on the contract, the way the digital service was supplied, and applicable consumer law. Nothing on this page limits rights that cannot legally be excluded.

Important policy confirmation

The business must publish its actual refund eligibility rules, any digital-content consent process, jurisdiction and refund processing time after legal review. Contact support for the current terms before placing an order.

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